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My phone shows no signal

If you phone shows “no signal”.

No Signal

Please follow the next steps in the exact order to determine where the issue could come from:

  1. You must be physically in the country where your sim card works. (example: USA)
  2. Your phone must be compatible with the carrier you are using.
    Check your phone compatibility with our online tool.
  3. – You must be under coverage
    In USA:
    – T-Mobile coverage map
    – AT&T coverage map
  4. Isolate the issue by inserting the sim card in another phone model.
  5. If all the above steps have been checked and you still don’t get any signal with another fully compatible phone, please contact us.
Updated on January 18, 2020

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