Where is the PIN code?
The sim card has no PIN code. Once the sim card activated it works straight away when you insert it...
Activation
Find help and read more details on our activation process.
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How to activate my sim card or eSIM?
The activation process is done online on our website. It only takes 3 minutes top! The sim card is delivered... -
Can I schedule the activation?
All of our sim cards can be scheduled for activation. If you put today as departure date your activation will... -
I get the message “Unknown sim serial number”
First double check the sim serial number you are typing is correct. If you still get the error please contact us with... -
Why do your ask for the IMEI and can I change it?
The IMEI (the serial number of your phone) is only required with some of the sim cards and this is... -
When the validity of my sim card start?
The validity of the sim card starts immediately after receiving the confirmation of activation. Example: You have a 30 days... -
When do I know my US phone number?
The US phone number is only associated once the sim card or eSIM is activated.Once the sim card or eSIM... -
Where can I see all the informations about my plan?
The details of your plan is confirmed to you during the activation process. You will also receive all informations about... -
Why my sim card or eSIM is still not active?
First make sure you correctly followed activation instructions received by email after your order and mail with your sim card.... -
How to add an eSIM in my smartphone?
You must have received a QR Code with your activation and you must be connected to a mobile or Wifi...
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