Where is the PIN code?
The sim card has no PIN code. Once the sim card activated it works straight away when you insert it...
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Activation
Read more details on our activation process.
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How to activate my sim card?
The activation process is done online on our website (except for Flexiroam sim cards). It only takes 5 minutes top!... -
Can I schedule the activation?
T-Mobile and AT&T sim cards can be scheduled for activation. You will be asked for your travel dates. The activation... -
I get the message “Unknown sim serial number”
First double check the sim serial number you are typing is correct. If you still get the error please contact... -
Why do your ask for the IMEI and can I change it?
The IMEI (the serial number of your phone) is only required with some of the sim cards and this is... -
When the validity of my sim card start?
The validity of the sim card starts immediately after receiving the confirmation of activation. If you have a 30 days... -
Where can I see all the informations about my plan?
You can see your plan name on the last step of the activation form. You will receive all the other... -
Why my sim card is still not active?
Some activations requests are proceed manually by a real person. Lyca Mobile and H2O sim cards may take up to...
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